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1. What should I do if I move in or out of Yorkville?

When you move in or out of Yorkville you will need to request a meter reading. To simplify the process, the United City of Yorkville has made one form which addresses all City services simultaneously.

Which Services Does This Form Start/Stop?

By filling out and submitting the Meter Read Request form, you will start/stop services for water, sewer, garbage, and sanitary district (wastewater reclamation). Once you click submit, your form will be processed by the utility billing clerk. Please note that residents of Grande Reserve Subdivision will be billed directly by Fox Metro for their sanitary district bills in addition to the City utility bill for water, sewer, and garbage; however, you do not need to contact Fox Metro to start or stop your services, filling out the Meter Read Request will address that for you. If you choose not to receive a copy of the Meter Read Request form before you click submit, there will be no confirmation email or contact from the City in regard to service on your account until you receive your first bill unless further information is required by the City to complete your request.

Starting Services

If you are starting services, your account number will be on your first bill. Bills are issued every two months, and you should receive them within the first 2 weeks of every odd numbered month, to be due the first week of the even numbered months. Due dates may vary month to month, please be sure to check your bills.

Stopping Services

If you are requesting a final bill, please submit with a minimum of 5 days' notice and ensure that you have provided either a forwarding address for your final bill if you are a renter/landlord or the fax/email of the lawyer for your closing if you are selling.

New Construction & Ordering/Replacing Trash Totes

If your home is new construction, you will order your trash totes at the bottom of the request form. New totes should be delivered by Groot within approximately 10 business days, during that time until your totes are delivered you may still place your trash and recycling out to the curb for collection. If your home is not new construction and your totes are missing/damaged or you want to change the size of your totes, you will need to contact Groot directly at 630-892-9294. When you move out of Yorkville, please leave your totes with the residence.

Senior Refuse Discount for Residents Age 65 and Older

If you are 65 or older, you qualify for a discount on the refuse (trash) portion of your bill. To take advantage of this discount you will need to contact the Utility Billing Department at 630-553-8522. Once your eligibility has been verified, the discount will be applied to all bills moving forward from the date of receipt. The City is unable to retroactively apply the senior discount to any bills that have already been issued.

 To start or stop services, please submit the online request for a meter reading.

2. How can I pay my utility bill?

You can mail your bill by making checks payable to the United City of Yorkville and sending it to:

02 Dept #2040
P.O. Box 5905
Carol Stream, IL 60197-5905

You may also mail or drop it off at City Hall, 651 Prairie Pointe Drive, or in the drop box located near the flag pole of the parking lot after business hours. Direct debit is also available.

Credit card payments can be made at the city's online utility bill and payment center.

MyGovHub

3. How do I sign up for MyGovHub?

First time users will be asked to create an account by providing a valid email address and a password (8-20 characters with 1 letter & 1 number) of your choosing. The MyGovHub system will then send an email asking you to verify your e-mail address. Click on the link provided in the email and log back in to the MyGovHub webpage. The final step is to add your account(s) to your profile, by clicking on the "Add Accounts" icon. This icon will prompt you to enter your utility billing account number (no dashes) and service address (as shown on your bill) in order to link your utility billing account(s) to your profile. Your account is now ready for your secure access.

If you need help setting up your online account please call city offices at 630-553-4350.

Access the online utility bill and payment center

4. How do I set up my utility billing account?

To set up a utility billing account you can fill out a online request for a meter reading. 

5. Where can I find the city's noise ordinance?

The noise ordinance can be found in the City's municipal codebook here.

City of Yorkville Municipal Codebook

6. What is MyGovHub?

MyGovHub allows residents to inquire on their utility billing account activity, review billings, payment and usage history of the last two years, and make individual payments online either by debit/credit card or electronic check at no additional charge. These payments are immediately applied to your account. MyGovHub also allows you to sign up for paperless billing, whereby you would be notified via e-mail when your utility bill is issued instead of receiving a traditional paper bill in the mail. This is not a direct debit service.

MyGovHub

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1. What are the Police Department's office hours?

The Yorkville Police Department office is open Monday - Friday, 8 a.m. - 5 p.m., excluding all City Holidays. 

Our physical address is 651 Prairie Pointe Drive, Yorkville, IL 60560.

2. How do I make a Police Report after business hours?

To make a report after hours, you can:

1. Call the Yorkville Police Department's 24-hour non-emergency dispatch line at 630-553-4343.

2. Stop by our office at 651 Prairie Pointe Drive and pick up the red phone on the front of the building. It will connect you to our dispatch line.

*Please note: To make a report, you must meet with an officer. We cannot take a report over the phone.

If it is an emergency situation, always call 9-1-1.

3. How do I obtain a copy of a Police Report?

File a FOIA request through the Freedom of Information Act with the Yorkville Police Department by emailing or visiting the Yorkville Police Department during normal business hours. Please be sure to include the report number, date, and location of the incident. 

4. How do I apply for the Citizen's Police Academy?

Fill out our online application.

5. How do I submit my house for a Vacation Watch?

If you are going out of town for a lengthy time, fill out our online form so we can keep an eye on your home.

6. How do I file a complaint?

Please stop by the office during normal business hours, call us, or email us the attached Good Service/Complaint Brochure. Download the form HERE.

7. How do I commend an officer for a good job?

Please fill out the Good Service & Complaint Brochure and email it to Chief James Jensen, or call or stop by and visit us during normal business hours, 8-5 M-F.

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1. Who is responsible for reseeding after parkway tree removal?

If a parkway tree requires removal, the City will remove the tree, grind the stump, back-fill with black dirt, lay seed and apply the first watering for the seed they lay. The City will not replace or lay seed/dirt over landscaping or "hardscaping" (bricks, stones, retaining walls, etc.) around the tree.

2. Where can I find information about getting my parkway tree removed/replaced?

Each spring the Public Works Department seeks approval from the City Council for the reinstatement of the Parkway Tree Replacement Program, through which homeowners and the City share the cost of replacing parkway trees. Upon Council approval, the updated available trees, guidelines, and eligibility information will be posted to the City website on the Parkway Tree Program page. All trees purchased through the program will be planted in the spring, to allow for the best chance of survival. For more information on the Parkway Tree Replacement and a list of available trees and pricing, click here.

3. Why was my parkway tree trimmed?

The United City of Yorkville's Public Works Department is responsible for the maintaining of trees in City parkways. Parkway tree trimming is conducted periodically to ensure limbs will not obstruct the safe passage of pedestrians and vehicles alike. Parkway trees are trimmed to a height of 13' on the side of the tree nearest the street and 8' on the side of the tree nearest the sidewalk. This maintenance is performed on a 5-7 year rotation of the entire town. Homeowners may request tree trimming/maintenance for a tree in their parkway here.

4. When is the next large brush pick-up?

Small brush in compliance with the Groot collection criteria may be placed out for collection weekly on you normal trash collection day between April 1 - November 30. Please contact Groot directly with any questions regarding this collection at 630-892-9294. 

The United City of Yorkville conducts 4 scheduled large brush pick-ups annually. These collection dates are scheduled for the Monday of the last full week of April, June, August, and October, and are for brush and branches that are ineligible for collection through Groot. In order to be eligible for collection, large brush items placed out for pick-up must be placed parallel to the curb no later than 7:00 AM on the Monday of collection. Large brush items placed out for City collection are not to exceed 6" in diameter or 10' in length - no whole shrubs, bushes, or trees will be collected. Any large brush not within the size limits, not out by 7:00 AM on Monday morning, brush mixed with leaves or other debris, and/or not stacked properly will not be collected by Public Works. No return trips will be made for collection.

5. Why is leaf pick-up so early in the season?

In order for the Public Works Department to complete leaf pick-up throughout the entire city prior to snowfall, collection dates must begin in early November. The City allows one week for collection on the north side of the Fox River, one week for collection on the south side of the river, and has reserved the 3 days prior to Thanksgiving as a buffer for mechanical or weather-related delays. After this time, the likelihood for significant snowfall increases to a point where it is no longer practical for the City to employ trucks for leaf collection that need to be ready for plowing. Groot will continue to collect yard waste, including leaves in 33-gallon kraft bags, through the last the first full week of December.  For questions on Groot's collection, please contact them directly at 630-892-9294.

6. Who is responsible for water basin/retention pond maintenance?

All water basins/retention ponds aside from those in Greenbriar, Sunflower Estates, and Fox Hill subdivisions are maintained and controlled by the developer or by the Home Owner's Association (HOA), depending on the stage of development of the subdivision. All common space for Caledonia subdivision is now maintained by the HOA.

7. Does the City provide mosquito control?

While the City does not spray for mosquitoes, Public Works does treat water catch basins/retention ponds with long-lasting mosquito larvicide pucks. For all other water basin/retention pond maintenance questions please refer to "Who is responsible for water basin/retention pond maintenance?" above.

8. How do I find out if my street is on the Road to Better Roads list for repairs this year?

The most up-to-date information on the street repair/maintenance schedule can be found on the Public Works page dedicated to the Road to Better Roads Project. To view current information, click here.

9. How do I submit a claim to the City for damage to my vehicle as a result of hitting a pothole?

All claims must be submitted to the City Administration Department in writing, and must include the following:

• a brief description of what happened, including the date, time, damage incurred, and any documentation you have
• pictures of damage (if possible)
• copy/copies of all repair bills incurred as a result of the damage

Once all of the above information has been submitted in writing to the City Administration Department, all claims will be turned over to the City's insurance company for evaluation and determination of acceptance or denial of the claim. The City defers all decisions and judgement of claims acceptance or denial to the City's insurance company. The City does not make the decision to approve or deny any claims and holds no authority to overturn decisions rendered by the insurance company.

10. Does Yorkville have train horn quiet zones?

At this time there is no plan to establish train horn quiet zones within the City. The Federal Railroad Administration - Department of Transportation (FRA) enforces federal requirements regarding the use of train horns at public crossings. The FRA required pattern for blowing the horn is two (2) long, one (1) short, and one (1) long sounding horn, repeated as necessary until the locomotive clears the crossing. Establishing quiet zones not only creates a public safety risk but also is a burden to taxpayers to renovate crossings to meet the strict standards for quiet zones and maintain them.

For more information regarding FRA regulations and train horn quiet zone costs please download the FRA Guide to Quiet Zones PDF here.

11. Does Public Works rent meters to hook up to fire hydrants?

The City does not rent out meters, nor does the City allow for hookups to hydrants. Should you require City water for building/development projects without an existing metered account, you will need to hire, rent, or bring your own tanker to the Public Works building (610 Tower Ln) and collect water there.

12. What is the order in which streets will be plowed after snowfall?

The City has an approved snow plan. Outlined in the plan is the order in which snow operations including removal and street treatment such as salting are prioritized. This order is determined by traffic volume, starting with the most heavily traveled streets. Therefore, main arteries and roadways are first, secondary streets such as those in subdivisions are next, and afterwards cul-de-sacs, alleys, sidewalks, and parking lots are completed. In cases of heavy snowfall, when cul-de-sacs are plowed, cul-de-sacs will be plowed one-lane, one-pass until more heavily traveled streets have been cleared and remain clear.

13. Is there a time limit to reporting mailbox damage as a result of a plow truck striking my mailbox?

Yes, residents seeking reimbursement for damage to their mailbox as a result of a direct hit from a snow plow must report damage within three (3) days of the occurrence. Reports submitted within the three-day timeline will be inspected by a Public Works representative. If the determination is that the City is responsible, residents will be reimbursed up to $125.00 for materials to replace the mailbox. Reimbursement may be submitted to the City after the homeowner installs a new mailbox and it is inspected by a Public Works representative. If it is determined that the City is not responsible, it will be the homeowner's responsibility to replace the mailbox following City standards. To report mailbox damage click here.

Quite often damage is a result of the weight and force of snow coming off of a plow blade coupled with less than favorable condition of mailbox connections and posts. To avoid damage as a result of snow strike, remember to perform regular maintenance on your mailbox and post. Mailboxes and posts are subjected to the elements, and wear down with exposure. Coming into winter, always check to make sure that you have a sturdy post that is not showing any signs of wear at the connection to the box and where the post is set in the ground. If your post is older or showing signs of wear, consider replacing it before winter comes. Mailbox installation guidelines can be viewed here.

14. Mailbox reimbursement due to snow plow damage is set at $125.00, can I appeal for a higher reimbursement?

The $125.00 reimbursement amount was determined by City Council. Without Council action to increase the dollar amount, there is nothing staff can do for any adjustments.

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1. Where can I find statistics for population and demographics for the United City of Yorkville?

Population and demographics for the United City of Yorkville can be obtained from the Demographics pages.

2. Where can I find information about the structure of the city's government?

Information about the city's government in the government section of our website.

3. How can I get involved in the community?

There are many organizations in the city that welcome new faces and input. You can also volunteer for a United City of Yorkville committee or commission, most of which are staffed by community volunteers. Members of these volunteer commissions and committees are appointed by the Mayor. for more information, visit our Volunteering Information webpage.

4. How can I apply for a job with the city?

The city posts all current job openings on our employment page. Additional information is available by calling Human Resources at 630-553-8531.

5. When is brush and refuse pick up?

Brush and refuse pick up information is available in the city's newsletter mailed to every resident or by visiting the Refuse Collection pickup schedule.

6. Who can I call if my refuse is not picked up?

You can contact Groot at 630-892-9294 or email at yorkville@groot.com. Please keep in mind that holidays may affect date of pick up. Service should run a day late in the event of a holiday closing.

7. I am a new Yorkville resident, how do I set up my utilities?

Please visit our Utilities page  for helpful information on who to contact for activating your electric, gas, or cable utilities. For water, sewer and refuse pick-up, please submit the online form to begin your services. Contact City Hall at 630-553-8522 with any questions or concerns in regard to your services.

8. Where can I get a permit to build a fence, pool or deck?

Please contact the Building Safety and Zoning Department for all your questions and to receive the appropriate forms. They can be contacted by phone at 630-553-8545.

9. How can I receive information on current development planned for the city?

Information on current developments may be obtained by attending the following meetings: City Council, Planning and Zoning Commission and the Economic Development Committee. The City's Meeting Calendar lists all meetings, times and locations.

10. Who can I contact if I have a question about my water bill?

You can call City Hall at 630-553-8522.

11. Where can I found out about the many recreational/tourism opportunities in and around the United City of Yorkville?

You can contact the City at 630-553-4350 or visit the Aurora Area website.

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1. What is the Road to Better Roads?

Road to Better Roads is the city road rehabilitation program designed to improve the overall quality of Yorkville’s road infrastructure. The ongoing program will result in roads with improved pavement quality and a prolonged lifespan. This program is primarily funded through a road infrastructure fee. All funds collected through the road infrastructure fee will go directly to the Road to Better Roads program. This program also addresses a number of growing water and sewer infrastructure issues by replacing aged water and sewer lines.

2. Which roads will be repaired under the Road to Better Roads Program?

The specific roads which will receive major attention are outlined in the documents below on this webpage and will change each year based on staff recommendations and City Council approval. However, all city roads are included in the ongoing program and will still receive preventative treatment as needed each year.

3. How do you determine which roads to include in the Road to Better Roads Program?

Each year our engineering consultants reevaluate the current 5-Year Plan to come up with a list of recommended roads for the next five years. Furthermore on a yearly basis, City Council approves the program and work to be completed as a part of the City’s budget. In order to give the City the biggest value for the Road to Better Roads program budget, recommendations are based on replacing the streets during the point in their lifespan in which the City will get the most value as well as current road conditions.

4. Is everything in the Road to Better Roads program set in stone?

No, everything is not set in stone. The program is used as a guide and is subject to change, based on the yearly analysis of roadway conditions and City Council priorities. Technical software used in the road analysis is designed to take into account the projects that have been completed each year and an assumption of general wear and tear on the roads. This results in some roads moving forward or backward in the schedule each year, based on staff-level analysis of the software data. Each year, the City Council will review staff recommendations and endorse a 5-year rolling schedule.

5. How will I know in advance when my street is being worked on?

Prior to construction, a letter will be sent out to all residents who live on a road where improvements are scheduled. The letter will provide information on street improvements and an estimated time frame when the work will take place. The construction schedule will also be announced in utility bill handouts, press releases, and the Facebook page and Twitter account of the city.

6. My street isn’t on the 5-year schedule but it looks really awful. Shouldn’t you fix it?

Streets in the 5-year plan were based on a detailed engineering analysis of every street and comparing it to the cost of repairing the street at various points throughout its lifespan, then selecting the streets that give the City the best value. The more value we get each year, the more roads we can do and the sooner we can do them. So your road will be fixed at the point in its lifespan when the City gets great value out of the money used to fix your road.

7. My street isn’t in the 5-year program, so why should I pay the road infrastructure fee?

The road infrastructure fee allows us to fix roads throughout the city. Even though your street might not be on the major rehabilitation schedule, we do include an amount for general maintenance each year. This general maintenance budget may include crack filling, micro-surfacing, and other pavement treatments designed to lengthen the lifespan of the street. It is possible that your street will receive preventative maintenance measures in the next 5 years. Remember, our technical software tells us when to do major rehabilitation on a street for the biggest value for our money.

8. Will you be making other improvements during the road rehabilitation?

Yes, other improvements will be made. As the budget allows, the city will fund sewer main, water main, sidewalk, storm sewer, and curb improvements. Replacements or improvements to utilities will occur as each is impacted by construction work.

9. Why are you replacing the water and sewer lines?

A number of the water and sewer lines located under these roads are very old and have surpassed their useful life. Old sewer and water lines can lead to water main breaks and other issues. Replacement of these lines during road construction will save taxpayers money rather than replacing the lines at a later date.

10. Will the road infrastructure fee go away?

The purpose of the road infrastructure fee is to fund maintenance and rehabilitation of a number of the roads in the city. Each year staff will revisit the necessity of the fee and make a recommendation to City Council to reinstate it or remove it.

11. Who should I contact with comments or concerns?

If you have a comment or concern please feel free to call City Hall at 630-553-4350 and your call will be directed to the appropriate individual.

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1. How is the special tax spread among property owners?

The special tax will be a predetermined amount for each class of property (i.e. single family, town home, duplex, etc.). The amount will be based on the benefits derived by the property owner as determined by a consultant or engineer. The annual special tax can be structured to increase over the life of the bonds; however, the maximum annual tax is predetermined for each year and will be disclosed by the builder using a purchase contract rider.

2. Who will bill and collect the tax?

Kendall County bills and collects the tax in conjunction with the regular semiannual real-estate bill.

3. Is the tax deductible for the homeowner?

Please consult with your tax advisor on this issue. Generally, because the special tax is a lien against the property, the interest portion of the special tax is deductible for federal income tax purposes.

4. Who is responsible for the special tax?

The property owner of record is responsible for the payment of special tax from the time they take possession of the home. Be aware that the Special Service Area Tax is not payable in arrears like general ad valorem taxes. For example, you are responsible for paying the 2002 tax levy in 2003 for the 2003 Special Service Area taxes, prorated for the year you lived in the home during 2003.

5. How does the failure of one homeowner to pay his tax affect other homeowners?

Failure of the developer or any other property owner to pay the special tax has no impact on the maximum special tax for any other homeowner.

6. Can I prepay my Special Service Area Tax?

Each homeowner can make the decision independently whether to pay the special tax semi-annually or prepay it and include it in their mortgage. Remember the special tax is pre-payable at any time, which will relieve the property of the lien. In order to determine the prepayment amount you can contact David Taussig and Associates, a Special Service Area Administrator, at 800-969-4382.

7. How is the special tax disclosed to the purchaser?

Each homeowner will be required to sign a rider of which a rider may only be used by the builder explaining the special tax that also discloses their maximum tax. In addition, a lien will be filed with the County so that the special tax will show up on the title report.

8. When is the Special Service Area Tax due and who will notify me?

The Special Service Area Tax is normally due in June and September along with general property taxes. It will appear as a separate line item on your tax bill from Kendall County. Your mortgage lender may be able to escrow amounts to pay the Special Service Area Tax.

9. Aren't these public improvements included in the price of the home?

In communities that have not financed the public improvements with special service area bonds, the cost of the public improvements would be factored into the cost of the home. In communities with special service area bond financed public improvements, the price of the home should be reduced to account for the Special Service Area Tax.

10. Does my regular real estate taxes pay for these public improvements?

No. The regular real estate taxes are used to pay for City services.

11. How much will my tax be?

The annual special tax is limited to the "Maximum Tax" as set forth in the establishing ordinance, and if you are the original home purchaser, in the rider to your sales contract. Taxpayers typically pay approximately 90% of the Maximum Tax. The Maximum Tax is subject to a 1.5% increase per year. However, please be advised, if your special service area is not taxed at the Maximum Rate, the increase from year to year may be greater than 1.5%. You can contact David Taussig and Associates for additional information.

12. Why would Special Service Area increases not be consistent over the life of my payment?

The amount required each year is equal to the interest and principal on the bonds are due plus administrative expenses less projected earnings. In addition, some homeowners have chosen to prepay the Special Service Area Tax, thereby reducing the total amount needed each year. However, the amount due will not exceed the maximum tax amount due for each area.

13. What is the term of bonds?

Under the federal tax law, the term of the bonds cannot exceed 120% of the life of the improvements. Typically, the term of the bonds is 30 years, similar to the homeowner's mortgage.

14. What is the security for the bonds?

The bonds are secured from the special tax and all funds and accounts established under the Trust Indenture including a debt service reserve fund equal to 10% of the par amount of bonds.

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1. When are utility bills sent to customers?

The United City of Yorkville utility bills (water, sewer maintenance, Yorkville-Bristol Sanitary District, garbage bills) are sent to every residential and business unit within the city limits on or about the 1st of the following months: January, March, May, July, September and November.

2. Will any part of the city not receive a bill from the United City of Yorkvlle?

For residents living in the Grande Reserve subdivision, wastewater treatment fees will be billed directly by the Fox Metro Water Reclamation District.

3. Who should I contact to set up my utility billing account?

 To set up your utility billing account which includes water, sewer and refuse please complete an online City Utility Service form.

4. When will my meter be read?

Meters are read at the beginning of each month and billed at the end of each month. For example, reads taken at the beginning of October will be billed on October 31 for August and September water usage.

5. How can I pay my bill?

You can mail your bill by making checks payable to the United City of Yorkville and sending it to:

O2 Dept #2040
P.O. Box 5905
Carol Stream, IL 60197-5905

You may also drop it off at City Hall 651 Prairie Pointe Drive, or in the drop box by the entrance to the parking lot after business hours. Direct debit is available by filling out and submitting the Direct Debit PDF form. Credit card payments can be made at the city's online utility bill and payment center

MyGovHub.

6. Why am I mailing my utility bill to Carol Stream, Illinois?

The City uses a bank lock box facility to process utility billing payments received in the mail. A remittance envelope with the lock box address has been included with your bill. Please note that walk-in and drop box payments will also be accepted at City Hall 651 Prairie Pointe Drive.

7. Is direct debit billing available?

Direct debit payment is available and is automatically deducted from your checking or savings account on the day the bill is due. Completed forms can be dropped off or mailed to City Hall (please do not email).  Applications are available at City Hall or online.  

8. What is MyGovHub?

MyGovHub allows residents to inquire on their utility billing account activity, review billings, payment and usage history of the last two years and make individual payments online either by debit/credit card or electronic check at no additional charge. These payments are immediately applied to your account. MyGovHub also allows you to sign up for paperless billing, whereby you would be notified via e-mail when your utility bill is issued instead of receiving a traditional paper bill in the mail. This is not a direct debit service.

 Sign up at the City's MyGovHub

9. Why is my final water bill usage so high?

We read meters at the beginning of the bi-monthly billing cycle for the bills that go out at the end of every other month.  The final bill may include the bi-monthly billing cycle plus any usage that has occured from the last read of the billing cycle to the final read of the unit.

10. What are the WINF, RINF & SINF charges on the Utility Bill?

WINF: is an infrastructure fee of $16.50 per bi-monthly billing cycle.  Revenues generated from this fee are used to satisfy debt obligations that resulted from improvements to the City's water system.

SINF:  is an infrastructure fee of $8 per bi-monthly billing cycle.  Revenues generated from this fee are used to satisfy debt obligations that resulted from improvements to the City's sewer system.

RINF:  is an infrastructure fee of $16 per bi-montly billing cycle.  Revenues generated from this fee will be used to fund the City's street program.

For more detailed information about your utility bill please click on the Utility Billing Rates page.

11. What should I do if I move in or out of Yorkville?

When you move in or out of Yorkville you will need to request a stop or start service request. To simplify the process, the United City of Yorkville has made one form which addresses all City services simultaneously.

Which Services Does This Form Start/Stop?

By filling out and submitting the City Utility Service Form, you will start/stop services for water, sewer, garbage, and sanitary district (wastewater reclamation). Once you click submit, your form will be processed by the utility billing clerk. Please note that residents of Grande Reserve Subdivision will be billed directly by Fox Metro for their sanitary district bills in addition to the City utility bill for water, sewer, and garbage; however, you do not need to contact Fox Metro to start or stop your services, filling out the Meter Read Request will address that for you. If you choose not to receive a copy of the Meter Read Request form before you click submit, there will be no confirmation email or contact from the City in regard to service on your account until you receive your first bill unless further information is required by the City to complete your request.

Starting Services

If you are starting services, your account number will be on your first bill. Bills are issued every two months, and you should receive them within the first 2 weeks of every odd numbered month, to be due the first week of the even numbered months. Due dates may vary month to month, please be sure to check your bills.

Stopping Services

If you are requesting a final bill, please submit with a minimum of 5 days' notice and ensure that you have provided either a forwarding address for your final bill if you are a renter/landlord or the fax/email of the lawyer for your closing if you are selling.

New Construction & Ordering/Replacing Trash Totes

If your home is new construction, you will order your trash totes at the bottom of the request form. New totes should be delivered by Groot within approximately 10 business days, during that time until your totes are delivered you may still place your trash and recycling out to the curb for collection. If your home is not new construction and your totes are missing/damaged or you want to change the size of your totes, you will need to contact the City Utility Billing Clerk directly at 630-553-4350. When you move out of Yorkville, please leave your totes with the residence.

Senior Refuse Discount for Residents Age 65 and Older

If you are 65 or older, you qualify for a discount on the refuse (trash) portion of your bill. To take advantage of this discount you will need to bring a state ID or driver's license to City Hall (800 Game Farm Rd). Once we have verified your ID the discount will be applied to all bills moving forward from the date of receipt.

 To start or stop services, please submit the City Utility Service Form online.

12. Is a senior citizen discount available?

Senior citizens age 65 or older are eligible for the bi-monthly refuse rate of $31.60 for a 95 gallon tote, $31.26 for a 65 gallon tote and $29.64 for a 35 gallon tote for a single family or duplex unit per utility billing cycle. Proof of age is required. Senior citizens age 65 or older who are "Circuit Breaker Qualified" are eligible for the bi-monthly refuse rate of $19.76 for a 95-gallon tote, $19.54 for a 65 gallon tote and $18.52 for a 35-gallon tote per utility billing cycle. For information, please contact 630-553-8522.

13. How do I apply for the Snowbird or Vacancy Rate?

If you are going to be gone from your residence is for 60 or more days you may apply for the City's Snowbird or Vacancy rate online.