Frequently Asked Questions

 To set up your utility billing account which includes water, sewer and refuse please complete an online City Utility Service form.

You can mail your bill by making checks payable to the United City of Yorkville and sending it to:

O2 Dept #2040
P.O. Box 5905
Carol Stream, IL 60197-5905

You may also drop it off at City Hall 651 Prairie Pointe Drive, or in the drop box by the entrance to the parking lot after business hours. Direct debit is available by filling out and submitting the Direct Debit PDF form. Credit card payments can be made at the city's online utility bill and payment center

The City uses a bank lock box facility to process utility billing payments received in the mail. A remittance envelope with the lock box address has been included with your bill. Please note that walk-in and drop box payments will also be accepted at City Hall 651 Prairie Pointe Drive.

Direct debit payment is available and is automatically deducted from your checking or savings account on the day the bill is due. Completed forms can be dropped off or mailed to City Hall (please do not email).  Applications are available at City Hall or online.  

MyGovHub allows residents to inquire on their utility billing account activity, review billings, payment and usage history of the last two years and make individual payments online either by debit/credit card or electronic check at no additional charge. These payments are immediately applied to your account. MyGovHub also allows you to sign up for paperless billing, whereby you would be notified via e-mail when your utility bill is issued instead of receiving a traditional paper bill in the mail. This is not a direct debit service.

 Sign up at the City's MyGovHub

When you move in or out of Yorkville you will need to request a stop or start service request. To simplify the process, the United City of Yorkville has made one form which addresses all City services simultaneously.

Which Services Does This Form Start/Stop?

By filling out and submitting the City Utility Service Form, you will start/stop services for water, sewer, garbage, and sanitary district (wastewater reclamation). Once you click submit, your form will be processed by the utility billing clerk. Please note that residents of Grande Reserve Subdivision will be billed directly by Fox Metro for their sanitary district bills in addition to the City utility bill for water, sewer, and garbage; however, you do not need to contact Fox Metro to start or stop your services, filling out the Meter Read Request will address that for you. If you choose not to receive a copy of the Meter Read Request form before you click submit, there will be no confirmation email or contact from the City in regard to service on your account until you receive your first bill unless further information is required by the City to complete your request.

Starting Services

If you are starting services, your account number will be on your first bill. Bills are issued every two months, and you should receive them within the first 2 weeks of every odd numbered month, to be due the first week of the even numbered months. Due dates may vary month to month, please be sure to check your bills.

Stopping Services

If you are requesting a final bill, please submit with a minimum of 5 days' notice and ensure that you have provided either a forwarding address for your final bill if you are a renter/landlord or the fax/email of the lawyer for your closing if you are selling.

New Construction & Ordering/Replacing Trash Totes

If your home is new construction, you will order your trash totes at the bottom of the request form. New totes should be delivered by Groot within approximately 10 business days, during that time until your totes are delivered you may still place your trash and recycling out to the curb for collection. If your home is not new construction and your totes are missing/damaged or you want to change the size of your totes, you will need to contact the City Utility Billing Clerk directly at 630-553-4350. When you move out of Yorkville, please leave your totes with the residence.

Senior Refuse Discount for Residents Age 65 and Older

If you are 65 or older, you qualify for a discount on the refuse (trash) portion of your bill. To take advantage of this discount you will need to bring a state ID or driver's license to City Hall (800 Game Farm Rd). Once we have verified your ID the discount will be applied to all bills moving forward from the date of receipt.

 To start or stop services, please submit the City Utility Service Form online.

We read meters at the beginning of the bi-monthly billing cycle for the bills that go out at the end of every other month.  The final bill may include the bi-monthly billing cycle plus any usage that has occured from the last read of the billing cycle to the final read of the unit.

WINF: is an infrastructure fee of $16.50 per bi-monthly billing cycle.  Revenues generated from this fee are used to satisfy debt obligations that resulted from improvements to the City's water system.

SINF:  is an infrastructure fee of $8 per bi-monthly billing cycle.  Revenues generated from this fee are used to satisfy debt obligations that resulted from improvements to the City's sewer system.

RINF:  is an infrastructure fee of $16 per bi-montly billing cycle.  Revenues generated from this fee will be used to fund the City's street program.

For more detailed information about your utility bill please click on the Utility Billing Rates page.

Senior citizens age 65 or older are eligible for the bi-monthly refuse rate of $32.86 for a 95 gallon tote, $32.52 for a 65 gallon tote and $30.82 for a 35 gallon tote for a single family or duplex unit per utility billing cycle. Proof of age is required. Senior citizens age 65 or older who are "Circuit Breaker Qualified" are eligible for the bi-monthly refuse rate of 20.54 for a 95-gallon tote, $20.32 for a 65 gallon tote and $19.26 for a 35-gallon tote per utility billing cycle. For information, please contact 630-553-4350.

If you are going to be gone from your residence is for 60 or more days you may apply for the City's Snowbird or Vacancy rate online.

Population and demographics for the United City of Yorkville can be obtained from the Demographics pages.

You can contact Groot at 630-892-9294 or email at yorkville@groot.com. Please keep in mind that holidays may affect date of pick up. Service should run a day late in the event of a holiday closing.

Please visit our Utilities page  for helpful information on who to contact for activating your electric, gas, or cable utilities. For water, sewer and refuse pick-up, please submit the online form to begin your services. Contact City Hall at 630-553-4350 with any questions or concerns in regard to your services.

You can call City Hall at 630-553-4350.

When you move in or out of Yorkville you will need to request a meter reading. To simplify the process, the United City of Yorkville has made one form which addresses all City services simultaneously.

Which Services Does This Form Start/Stop?

By filling out and submitting the Meter Read Request form, you will start/stop services for water, sewer, garbage, and sanitary district (wastewater reclamation). Once you click submit, your form will be processed by the utility billing clerk. Please note that residents of Grande Reserve Subdivision will be billed directly by Fox Metro for their sanitary district bills in addition to the City utility bill for water, sewer, and garbage; however, you do not need to contact Fox Metro to start or stop your services, filling out the Meter Read Request will address that for you. If you choose not to receive a copy of the Meter Read Request form before you click submit, there will be no confirmation email or contact from the City in regard to service on your account until you receive your first bill unless further information is required by the City to complete your request.

Starting Services

If you are starting services, your account number will be on your first bill. Bills are issued every two months, and you should receive them within the first 2 weeks of every odd numbered month, to be due the first week of the even numbered months. Due dates may vary month to month, please be sure to check your bills.

Stopping Services

If you are requesting a final bill, please submit with a minimum of 5 days' notice and ensure that you have provided either a forwarding address for your final bill if you are a renter/landlord or the fax/email of the lawyer for your closing if you are selling.

New Construction & Ordering/Replacing Trash Totes

If your home is new construction, you will order your trash totes at the bottom of the request form. New totes should be delivered by Groot within approximately 10 business days, during that time until your totes are delivered you may still place your trash and recycling out to the curb for collection. If your home is not new construction and your totes are missing/damaged or you want to change the size of your totes, you will need to contact Groot directly at 630-892-9294. When you move out of Yorkville, please leave your totes with the residence.

Senior Refuse Discount for Residents Age 65 and Older

If you are 65 or older, you qualify for a discount on the refuse (trash) portion of your bill. To take advantage of this discount you will need to contact the Utility Billing Department at 630-553-8522. Once your eligibility has been verified, the discount will be applied to all bills moving forward from the date of receipt. The City is unable to retroactively apply the senior discount to any bills that have already been issued.

 To start or stop services, please submit the online request for a meter reading.

You can mail your bill by making checks payable to the United City of Yorkville and sending it to:

02 Dept #2040
P.O. Box 5905
Carol Stream, IL 60197-5905

You may also mail or drop it off at City Hall, 651 Prairie Pointe Drive, or in the drop box located near the flag pole of the parking lot after business hours. Direct debit is also available.

Credit card payments can be made at the city's online utility bill and payment center.

First time users will be asked to create an account by providing a valid email address and a password (8-20 characters with 1 letter & 1 number) of your choosing. The MyGovHub system will then send an email asking you to verify your e-mail address. Click on the link provided in the email and log back in to the MyGovHub webpage. The final step is to add your account(s) to your profile, by clicking on the "Add Accounts" icon. This icon will prompt you to enter your utility billing account number (no dashes) and service address (as shown on your bill) in order to link your utility billing account(s) to your profile. Your account is now ready for your secure access.

If you need help setting up your online account please call city offices at 630-553-4350.

Access the online utility bill and payment center

To set up a utility billing account you can fill out a online request for a meter reading. 

The noise ordinance can be found in the City's municipal codebook here.

MyGovHub allows residents to inquire on their utility billing account activity, review billings, payment and usage history of the last two years, and make individual payments online either by debit/credit card or electronic check at no additional charge. These payments are immediately applied to your account. MyGovHub also allows you to sign up for paperless billing, whereby you would be notified via e-mail when your utility bill is issued instead of receiving a traditional paper bill in the mail. This is not a direct debit service.

The Yorkville Police Department office is open Monday - Friday, 7 a.m. - 5 p.m., excluding all City Holidays. 

Our physical address is 651 Prairie Pointe Drive, Yorkville, IL 60560.

To make a report after hours, you can:

1. Call the Yorkville Police Department's 24-hour non-emergency dispatch line at 630-553-4343.

2. Stop by our office at 651 Prairie Pointe Drive and pick up the red phone on the front of the building. It will connect you to our dispatch line.

*Please note: To make a report, you must meet with an officer. We cannot take a report over the phone.

If it is an emergency situation, always call 9-1-1.

File a FOIA request through the Freedom of Information Act with the Yorkville Police Department by emailing or visiting the Yorkville Police Department during normal business hours. Please be sure to include the report number, date, and location of the incident. 

Fill out our online application.

If you are going out of town for a lengthy time, fill out our online form so we can keep an eye on your home.

Please stop by the office during normal business hours, call us, or email us the attached Good Service/Complaint Brochure. Download the form HERE.

Please fill out the Good Service & Complaint Brochure and email it to Chief James Jensen, or call or stop by and visit us during normal business hours, 7-5 M-F.

If a parkway tree requires removal, the City will remove the tree, grind the stump, back-fill with black dirt, lay seed and apply the first watering for the seed they lay. The City will not replace or lay seed/dirt over landscaping or "hardscaping" (bricks, stones, retaining walls, etc.) around the tree.

Each spring the Public Works Department seeks approval from the City Council for the reinstatement of the Parkway Tree Replacement Program, through which homeowners and the City share the cost of replacing parkway trees. Upon Council approval, the updated available trees, guidelines, and eligibility information will be posted to the City website on the Parkway Tree Program page. All trees purchased through the program will be planted in the spring, to allow for the best chance of survival. For more information on the Parkway Tree Replacement and a list of available trees and pricing, click here.

The United City of Yorkville's Public Works Department is responsible for the maintaining of trees in City parkways. Parkway tree trimming is conducted periodically to ensure limbs will not obstruct the safe passage of pedestrians and vehicles alike. Parkway trees are trimmed to a height of 13' on the side of the tree nearest the street and 8' on the side of the tree nearest the sidewalk. This maintenance is performed on a 5-7 year rotation of the entire town. Homeowners may request tree trimming/maintenance for a tree in their parkway here.

Small brush in compliance with the Groot collection criteria may be placed out for collection weekly on your normal trash collection day between April 1 - November 30. Please contact Groot directly with any questions regarding this collection at 630-892-9294. 

The United City of Yorkville conducts 3 scheduled large brush pick-ups annually. These collection dates are scheduled for the Monday of the last full week of April, June and October, and are for brush and branches that are ineligible for collection through Groot. In order to be eligible for collection, large brush items placed out for pick-up must be placed parallel to the curb no later than 7:00 AM on the Monday of collection. Large brush items placed out for City collection are not to exceed 6" in diameter or 10' in length - no whole shrubs, bushes, or trees will be collected. Any large brush not within the size limits, not out by 7:00 AM on Monday morning, brush mixed with leaves or other debris, and/or not stacked properly will not be collected by Public Works. No return trips will be made for collection.

In order for the Public Works Department to complete leaf pick-up throughout the entire city prior to snowfall, collection dates must begin in early November. The City allows one week for collection on the north side of the Fox River, one week for collection on the south side of the river, and has reserved the 3 days prior to Thanksgiving as a buffer for mechanical or weather-related delays. After this time, the likelihood for significant snowfall increases to a point where it is no longer practical for the City to employ trucks for leaf collection that need to be ready for plowing. Groot will continue to collect yard waste, including leaves in 33-gallon kraft bags, through the last the first full week of December.  For questions on Groot's collection, please contact them directly at 630-892-9294.

All water basins/retention ponds aside from those in Greenbriar, Sunflower Estates, and Fox Hill subdivisions are maintained and controlled by the developer or by the Home Owner's Association (HOA), depending on the stage of development of the subdivision. All common space for Caledonia subdivision is now maintained by the HOA.

While the City does not spray for mosquitoes, Public Works does treat water catch basins/retention ponds with long-lasting mosquito larvicide pucks. For all other water basin/retention pond maintenance questions please refer to "Who is responsible for water basin/retention pond maintenance?" above.

The most up-to-date information on the street repair/maintenance schedule can be found on the Public Works page dedicated to the Road to Better Roads Project. To view current information, click here.

All claims must be submitted to the City Administration Department in writing, and must include the following:

• a brief description of what happened, including the date, time, damage incurred, and any documentation you have
• pictures of damage (if possible)
• copy/copies of all repair bills incurred as a result of the damage

Once all of the above information has been submitted in writing to the City Administration Department, all claims will be turned over to the City's insurance company for evaluation and determination of acceptance or denial of the claim. The City defers all decisions and judgement of claims acceptance or denial to the City's insurance company. The City does not make the decision to approve or deny any claims and holds no authority to overturn decisions rendered by the insurance company.

At this time there is no plan to establish train horn quiet zones within the City. The Federal Railroad Administration - Department of Transportation (FRA) enforces federal requirements regarding the use of train horns at public crossings. The FRA required pattern for blowing the horn is two (2) long, one (1) short, and one (1) long sounding horn, repeated as necessary until the locomotive clears the crossing. Establishing quiet zones not only creates a public safety risk but also is a burden to taxpayers to renovate crossings to meet the strict standards for quiet zones and maintain them.

For more information regarding FRA regulations and train horn quiet zone costs please download the FRA Guide to Quiet Zones PDF here.

The City does not rent out meters, nor does the City allow for hookups to hydrants. Should you require City water for building/development projects without an existing metered account, you will need to hire, rent, or bring your own tanker to the Public Works building (610 Tower Ln) and collect water there.

The City has an approved snow plan. Outlined in the plan is the order in which snow operations including removal and street treatment such as salting are prioritized. This order is determined by traffic volume, starting with the most heavily traveled streets. Therefore, main arteries and roadways are first, secondary streets such as those in subdivisions are next, and afterwards cul-de-sacs, alleys, sidewalks, and parking lots are completed. In cases of heavy snowfall, when cul-de-sacs are plowed, cul-de-sacs will be plowed one-lane, one-pass until more heavily traveled streets have been cleared and remain clear.

Yes, residents seeking reimbursement for damage to their mailbox as a result of a direct hit from a snow plow must report damage within three (3) days of the occurrence. Reports submitted within the three-day timeline will be inspected by a Public Works representative. If the determination is that the City is responsible, residents will be reimbursed up to $132.00 for materials to replace the mailbox. Reimbursement may be submitted to the City after the homeowner installs a new mailbox and it is inspected by a Public Works representative. If it is determined that the City is not responsible, it will be the homeowner's responsibility to replace the mailbox following City standards. To report mailbox damage click here.

Quite often damage is a result of the weight and force of snow coming off of a plow blade coupled with less than favorable condition of mailbox connections and posts. To avoid damage as a result of snow strike, remember to perform regular maintenance on your mailbox and post. Mailboxes and posts are subjected to the elements, and wear down with exposure. Coming into winter, always check to make sure that you have a sturdy post that is not showing any signs of wear at the connection to the box and where the post is set in the ground. If your post is older or showing signs of wear, consider replacing it before winter comes. Mailbox installation guidelines can be viewed here.

The $132.00 reimbursement amount was determined by City Council. Without Council action to increase the dollar amount, there is nothing staff can do for any adjustments.