Improving Our City with New “Smart” Water Meters

The United City of Yorkville is launching a water meter upgrade program to replace aging meters that are nearing the end of their operational lifespan. If your water meter has been identified as one that requires immediate replacement, you should have received a letter in the mail.

This upgrade is critical to ensuring continued accuracy in water usage readings and maintaining the efficiency of our water system.  Delaying this replacement could result in inaccurate billing and potential service disruptions in the future. 

Upgrading to a new, modern meter will:
✔️ Prevent potential meter failures that may disrupt service
✔️ Ensure your water usage is recorded accurately for precise billing
✔️ Improve system efficiency for the entire community

Residents that are nearing the end of operational lifespan will receive a letter from the City requesting that you schedule a water meter replacement appointment with the the City or the project subcontractor, United Meters Inc. (UMI).

• Cost: Free (this upgrade is provided at no charge)
• Installation Time: 30 minutes to 1 hour
• Requirement: Someone 18 years or older must be present during installation
• Availability: Monday thru Friday - 7:30 am to 10:30 am and 12:30pm to 2:30pm

The City greatly appreciates your cooperation and our staff is available to answer questions that you may have about the process.

Schedule Your Meter Replacement Appointment
If you receive a letter, please read it carefully.  You will either need to call or email the City at:

📞 Call: (630) 553-4350
✉️ Email: utilitybilling@yorkville.il.us 

Or you will need to call United Meters Inc (UMI). or go online to schedule your appointment with UMI:

📞 Call: (877)533-8964 or online at: www.unitedmeters.com 

If the letter directs you to United Meters Inc., you will need the Address Code and Pin Code that was provided in the letter to you to schedule the appointment.

If no one is home or the resident is unavailable, the installer will leave a door hanger with more information about making an appointment.

Contact Information
The City appreciates your cooperation in making this vital project a success. Please contact City Hall with questions or concerns at 630-553-4350.

"Smart" Technology
The City will be installing “smart” water meter technology that utilizes a remote wireless meter reading process through the Sensus water meter product line. Sensus is a leader in this industry and is known for its reliability, accuracy, and longevity. This technology is widely used on the North Shore and has been proven to provide superior customer service, reduced operation costs, and greater data accuracy.

The installation of new “smart” water meters will also improve the water customer experience by giving customers greater access to their water usage, allowing them to monitor high usage, more quickly detect water leaks, and establish water conservation programs.  

The new “smart” meter reading system, Advanced Meter Infrastructure (AMI), is an automatic process that collects readings multiple times a day as well as on-demand, as the figure below explains. 

Water and Cost Savings
The new “smart” meter system will eliminate the cost of staff hours needed for meter readings, reduce the City’s carbon footprint by eliminating the need for the “drive-by” meter readings, and help us comply with the Illinois Department of Natural Resources’ requirements to detect water leaks and minimize water loss in our system.