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1. When are utility bills sent to customers?

The United City of Yorkville utility bills (water, sewer maintenance, Yorkville-Bristol Sanitary District, garbage bills) are sent to every residential and business unit within the city limits on or about the 1st of the following months: January, March, May, July, September and November.

2. Will any part of the city not receive a bill from the United City of Yorkvlle?

For residents living in the Grande Reserve subdivision, wastewater treatment fees will be billed directly by the Fox Metro Water Reclamation District.

3. Who should I contact to set up my utility billing account?

 To set up your utility billing account which includes water, sewer and refuse please complete an online City Utility Service form.

4. When will my meter be read?

Meters are read at the beginning of each month and billed at the end of each month. For example, reads taken at the beginning of October will be billed on October 31 for August and September water usage.

5. How can I pay my bill?

You can mail your bill by making checks payable to the United City of Yorkville and sending it to:

O2 Dept #2040
P.O. Box 5905
Carol Stream, IL 60197-5905

You may also drop it off at City Hall 651 Prairie Pointe Drive, or in the drop box by the entrance to the parking lot after business hours. Direct debit is available by filling out and submitting the Direct Debit PDF form. Credit card payments can be made at the city's online utility bill and payment center

MyGovHub.

6. Why am I mailing my utility bill to Carol Stream, Illinois?

The City uses a bank lock box facility to process utility billing payments received in the mail. A remittance envelope with the lock box address has been included with your bill. Please note that walk-in and drop box payments will also be accepted at City Hall 651 Prairie Pointe Drive.

7. Is direct debit billing available?

Direct debit payment is available and is automatically deducted from your checking or savings account on the day the bill is due. Completed forms can be dropped off or mailed to City Hall (please do not email).  Applications are available at City Hall or online.  

8. What is MyGovHub?

MyGovHub allows residents to inquire on their utility billing account activity, review billings, payment and usage history of the last two years and make individual payments online either by debit/credit card or electronic check at no additional charge. These payments are immediately applied to your account. MyGovHub also allows you to sign up for paperless billing, whereby you would be notified via e-mail when your utility bill is issued instead of receiving a traditional paper bill in the mail. This is not a direct debit service.

 Sign up at the City's MyGovHub

9. Why is my final water bill usage so high?

We read meters at the beginning of the bi-monthly billing cycle for the bills that go out at the end of every other month.  The final bill may include the bi-monthly billing cycle plus any usage that has occured from the last read of the billing cycle to the final read of the unit.

10. What are the WINF, RINF & SINF charges on the Utility Bill?

WINF: is an infrastructure fee of $16.50 per bi-monthly billing cycle.  Revenues generated from this fee are used to satisfy debt obligations that resulted from improvements to the City's water system.

SINF:  is an infrastructure fee of $8 per bi-monthly billing cycle.  Revenues generated from this fee are used to satisfy debt obligations that resulted from improvements to the City's sewer system.

RINF:  is an infrastructure fee of $16 per bi-montly billing cycle.  Revenues generated from this fee will be used to fund the City's street program.

For more detailed information about your utility bill please click on the Utility Billing Rates page.

11. What should I do if I move in or out of Yorkville?

When you move in or out of Yorkville you will need to request a stop or start service request. To simplify the process, the United City of Yorkville has made one form which addresses all City services simultaneously.

Which Services Does This Form Start/Stop?

By filling out and submitting the City Utility Service Form, you will start/stop services for water, sewer, garbage, and sanitary district (wastewater reclamation). Once you click submit, your form will be processed by the utility billing clerk. Please note that residents of Grande Reserve Subdivision will be billed directly by Fox Metro for their sanitary district bills in addition to the City utility bill for water, sewer, and garbage; however, you do not need to contact Fox Metro to start or stop your services, filling out the Meter Read Request will address that for you. If you choose not to receive a copy of the Meter Read Request form before you click submit, there will be no confirmation email or contact from the City in regard to service on your account until you receive your first bill unless further information is required by the City to complete your request.

Starting Services

If you are starting services, your account number will be on your first bill. Bills are issued every two months, and you should receive them within the first 2 weeks of every odd numbered month, to be due the first week of the even numbered months. Due dates may vary month to month, please be sure to check your bills.

Stopping Services

If you are requesting a final bill, please submit with a minimum of 5 days' notice and ensure that you have provided either a forwarding address for your final bill if you are a renter/landlord or the fax/email of the lawyer for your closing if you are selling.

New Construction & Ordering/Replacing Trash Totes

If your home is new construction, you will order your trash totes at the bottom of the request form. New totes should be delivered by Groot within approximately 10 business days, during that time until your totes are delivered you may still place your trash and recycling out to the curb for collection. If your home is not new construction and your totes are missing/damaged or you want to change the size of your totes, you will need to contact the City Utility Billing Clerk directly at 630-553-4350. When you move out of Yorkville, please leave your totes with the residence.

Senior Refuse Discount for Residents Age 65 and Older

If you are 65 or older, you qualify for a discount on the refuse (trash) portion of your bill. To take advantage of this discount you will need to bring a state ID or driver's license to City Hall (800 Game Farm Rd). Once we have verified your ID the discount will be applied to all bills moving forward from the date of receipt.

 To start or stop services, please submit the City Utility Service Form online.

12. Is a senior citizen discount available?

Senior citizens age 65 or older are eligible for the bi-monthly refuse rate of $31.60 for a 95 gallon tote, $31.26 for a 65 gallon tote and $29.64 for a 35 gallon tote for a single family or duplex unit per utility billing cycle. Proof of age is required. Senior citizens age 65 or older who are "Circuit Breaker Qualified" are eligible for the bi-monthly refuse rate of $19.76 for a 95-gallon tote, $19.54 for a 65 gallon tote and $18.52 for a 35-gallon tote per utility billing cycle. For information, please contact 630-553-8522.

13. How do I apply for the Snowbird or Vacancy Rate?

If you are going to be gone from your residence is for 60 or more days you may apply for the City's Snowbird or Vacancy rate online.