Frequently Asked Questions

When you move in or out of Yorkville you will need to request a meter reading. To simplify the process, the United City of Yorkville has made one form which addresses all City services simultaneously.

Which Services Does This Form Start/Stop?

By filling out and submitting the Meter Read Request form, you will start/stop services for water, sewer, garbage, and sanitary district (wastewater reclamation). Once you click submit, your form will be processed by the utility billing clerk. Please note that residents of Grande Reserve Subdivision will be billed directly by Fox Metro for their sanitary district bills in addition to the City utility bill for water, sewer, and garbage; however, you do not need to contact Fox Metro to start or stop your services, filling out the Meter Read Request will address that for you. If you choose not to receive a copy of the Meter Read Request form before you click submit, there will be no confirmation email or contact from the City in regard to service on your account until you receive your first bill unless further information is required by the City to complete your request.

Starting Services

If you are starting services, your account number will be on your first bill. Bills are issued every two months, and you should receive them within the first 2 weeks of every odd numbered month, to be due the first week of the even numbered months. Due dates may vary month to month, please be sure to check your bills.

Stopping Services

If you are requesting a final bill, please submit with a minimum of 5 days' notice and ensure that you have provided either a forwarding address for your final bill if you are a renter/landlord or the fax/email of the lawyer for your closing if you are selling.

New Construction & Ordering/Replacing Trash Totes

If your home is new construction, you will order your trash totes at the bottom of the request form. New totes should be delivered by Groot within approximately 10 business days, during that time until your totes are delivered you may still place your trash and recycling out to the curb for collection. If your home is not new construction and your totes are missing/damaged or you want to change the size of your totes, you will need to contact Groot directly at 630-892-9294. When you move out of Yorkville, please leave your totes with the residence.

Senior Refuse Discount for Residents Age 65 and Older

If you are 65 or older, you qualify for a discount on the refuse (trash) portion of your bill. To take advantage of this discount you will need to contact the Utility Billing Department at 630-553-8522. Once your eligibility has been verified, the discount will be applied to all bills moving forward from the date of receipt. The City is unable to retroactively apply the senior discount to any bills that have already been issued.

 To start or stop services, please submit the online request for a meter reading.

You can mail your bill by making checks payable to the United City of Yorkville and sending it to:

02 Dept #2040
P.O. Box 5905
Carol Stream, IL 60197-5905

You may also mail or drop it off at City Hall, 651 Prairie Pointe Drive, or in the drop box located near the flag pole of the parking lot after business hours. Direct debit is also available.

Credit card payments can be made at the city's online utility bill and payment center.

First time users will be asked to create an account by providing a valid email address and a password (8-20 characters with 1 letter & 1 number) of your choosing. The MyGovHub system will then send an email asking you to verify your e-mail address. Click on the link provided in the email and log back in to the MyGovHub webpage. The final step is to add your account(s) to your profile, by clicking on the "Add Accounts" icon. This icon will prompt you to enter your utility billing account number (no dashes) and service address (as shown on your bill) in order to link your utility billing account(s) to your profile. Your account is now ready for your secure access.

If you need help setting up your online account please call city offices at 630-553-4350.

Access the online utility bill and payment center

To set up a utility billing account you can fill out a online request for a meter reading. 

The noise ordinance can be found in the City's municipal codebook here.

MyGovHub allows residents to inquire on their utility billing account activity, review billings, payment and usage history of the last two years, and make individual payments online either by debit/credit card or electronic check at no additional charge. These payments are immediately applied to your account. MyGovHub also allows you to sign up for paperless billing, whereby you would be notified via e-mail when your utility bill is issued instead of receiving a traditional paper bill in the mail. This is not a direct debit service.